Centre for Communications Excellence

Workshop

Communications

Managing and Communicating Under Stress

In-House
Have questions about cancellations, rescheduling, or substitutions? View our workshop policies.

Why should you attend?

Work-related stress is now one of the biggest causes of absence from the workplace and trends indicate that the figures are getting worse not better. Some degree of stress in our lives is vital. It is what keeps us alert and helps us develop, however, too much stress can lead to both mental and physical illness. This workshop is designed to help us understand what stress is and outline some of the communication and other strategies for managing it. You will experience a range of stress management approaches to find the techniques that work for you. This course will help you contend with the sources of stress that have most impact for you personally.

What will you learn?

  • Identify signs and symptoms of stress
  • Identify sources of stress
  • Measure our level of “day-to-day” stress
  • Identify the difference between stress and burnout
  • Discuss how we handle stress
  • Learn proven communication and other strategies for managing stress both at work and at home

What will you take away?

  • Comprehensive workbook
  • Exercises and handouts

Professional competencies

  • Engagement: Working effectively with people, organizations and partners
  • Excellence Through Results: Delivering through own work, relationships and responsibilities

Sample Agenda

Day 1

Activity
Introductions and Workshop Overview
• Review Course Objectives
• Stress Buster # 1
Definition and Causes of Stress

• Causes of Stress: Write down 10 things that cause you stress (work or personal)
• Stress Buster #2

Stress survey 
BREAK
Common Signs and Causes of Stress

• Sign of stress
• Responses to stress
• Causes of stress

Plenary and small group discussions
Effects of Stress

• Positive and Negative Effects of Stress: Mind,  Body, Spirit
• Definition of Burnout. Working in small groups develop a definition of burnout

Survey – Learning about our stressors
LUNCH
Debriefing of Burnout Inventory

• Stress Buster #4
• Individual Exercise: “What makes us Comfortable”
• Cures for Burnout

Small-group brainstorming and debriefing
BREAK
Changing the Changeable – Case Study

• Small-group discussions and debriefing.
• Stress Buster #5
• Stress Buster # 6

Exercise: Stepping out of your comfort zone
Review of Day One

• What one thing did you learn today to help you deal positively with stress
• Qs and As

Homework Assignment: Communication Styles Inventory.

Day 2

Activity
Recap of Day One
Debriefing: Communication Styles Inventory

What type of communicator are you?

• Visual
• Auditory
• Kinesthetic
Strategies for Communicating under Stress
Flexing your communications style.
BREAK
The Positive Approach to Stress Management

• Creating and sustaining life balance.
• Individual exercise:
• What does “balance” mean to you?
• What does it “look like”?

What are the four most important things that I would like to spend my time on?
Goal-Setting

• Identify short, medium and long-term goals for personal, financial, health and work
• Goal-setting guidelines

Setting SMART goals
LUNCH
Cognitive Restructuring

• Managing self-talk – Group discussion
• Exercise:
• Reframing from negative thoughts
• Writing positive statements to replace negative ones
• Managing irrational thoughts
• Basic techniques for attacking irrational thoughts

Group discussion
BREAK
Stress Management Techniques

• Review of several proven techniques for managing stress
• Exercise, Nutrition, Muscular Relaxation, Meditation, Guided Imagery, Visualization. Abdominal Breathing

Stress Buster # 7
Personal Action Plan
Wrap-up and Workshop Evaluation
Participants will complete a short evaluation.

The tools that were presented will be very helpful in my work and personal environments. Great facility. I will come back for other training.

Program Manager, Office of the Secretary to the Governor General