In-house Booking Information

Contact Josef Jurkovic for pricing and to arrange for delivery of the LCDP program to your group of 6-8 department/team members.


Instructor

JoAnn Myer

JoAnn Myer, former Director General, Communications & former Head, PSC Personnel Psychology Centre


LEADING PEOPLE:
GETTING THE MOST OUT OF PERFORMANCE DISCUSSIONS

LCDP Program > Workshop 3


CONTEXT

Have you ever wondered how to approach a performance review, particularly if an employeeís performance has been less than stellar? Have you put off that performance discussion with an employee or that talk with your boss because you just donít know how to put your expectations into words? Have you been avoiding having a conversation with someone because you just donít know how to deliver a message that you believe wonít be heard? Have you had difficult conversations with others in the past that just didnít go the way you had hoped?

Many people dread having a conversation with another person that may prove to be difficult because it offers criticism, bad news, or touches upon a delicate issue that no one wants to discuss. In the work environment, managers and supervisors in particular are faced with these types of difficult conversations around performance on an almost daily basis. However, done right, performance discussions can be extremely productive and help people and organizations to move forward on achieving their goals.


WHAT YOU WILL LEARN


WHAT YOU WILL TAKE AWAY


FEDERAL GOVERNMENT COMPETENCIES

Engagement - Mobilizing people, organizations, partners
Excellence Ė Delivering results through relationships with colleagues, clients, users and superiors

Agenda
8:15 - 8:30 Arrival & Coffee
8:30 - 8:45 Introductions & Workshop Overview
SESSION 1 Leading People – Your Experiences
8:45 - 9:00
  • Participantsí own experiences in providing performance feedback
9:00 - 9:15 Role of the Manager
  • Discussion of the leaderís role: transition to leader; values; tools; delegation techniques; traps to avoid; feedback and performance management; leaderís modus operandi; working across generations.
SESSION 2 What is Performance Feedback?
9:15 - 10:15
  • Participantís own definitions of performance feedback.
  • What is performance feedback? Why bother? What might you encounter as a leader and how do you get the most out of a performance discussion?
10:15 - 10:30 Break
10:30 - 11:00 Case Study: Anna
  • In small groups, participants will review the case study and practice the performance discussion. Debrief and report back to the plenary.
  • Plenary debrief on Case Study
SESSION 3 Personality Types and Five-Step Checklist
11:00 - 11:55
  • Different personality types and how to deal with them
  • What type is Anna? Table Talk
  • Five-step checklist for the performance discussion
  • Reading others to determine how the conversation is going
  • Supports available
11:55 - 12:00 Wrap-up and Evaluation
  • Review, questions and comments. Participants will complete a short evaluation.