In-house Booking Information

Contact Josef Jurkovic for pricing and to arrange for delivery of the LCDP program to your group of 6-8 department/team members.

Instructor

JoAnn Myer, former Director General, Communications & former Head, PSC Personnel Psychology Centre

LEADING PEOPLE:
GETTING THE MOST OUT OF PERFORMANCE DISCUSSIONS

CONTEXT

Have you ever wondered how to approach a performance review, particularly if an employee’s performance has been less than stellar? Have you put off that performance discussion with an employee or that talk with your boss because you just don’t know how to put your expectations into words? Have you been avoiding having a conversation with someone because you just don’t know how to deliver a message that you believe won’t be heard? Have you had difficult conversations with others in the past that just didn’t go the way you had hoped?

Many people dread having a conversation with another person that may prove to be difficult because it offers criticism, bad news, or touches upon a delicate issue that no one wants to discuss. In the work environment, managers and supervisors in particular are faced with these types of difficult conversations around performance on an almost daily basis. However, done right, performance discussions can be extremely productive and help people and organizations to move forward on achieving their goals.

WHAT YOU WILL LEARN

The complexities and components of a performance discussion
How to prepare to give feedback
Setting the stage for a successful discussion
The skills required to communicate with people under less than ideal circumstances
The different types of people you are likely to encounter and tips and techniques on how to deal with them
How to arrive at a win-win conclusion
The importance of follow-up after the discussion is over
What supports are available to you as a manager/supervisor

WHAT YOU WILL TAKE AWAY

Tips and techniques that will help you have productive discussions with your staff, your boss, your colleagues, and your friends and family!
A workbook, exercises and handouts

FEDERAL GOVERNMENT COMPETENCIES

Engagement - Mobilizing people, organizations, partners
Excellence – Delivering results through relationships with colleagues, clients, users and superiors

Agenda
8:15 - 8:30	Arrival & Coffee
8:30 - 8:45	Introductions & Workshop Overview
SESSION 1	Leading People – Your Experiences
8:45 - 9:00	Participants’ own experiences in providing performance feedback
9:00 - 9:15	Role of the Manager Discussion of the leader’s role: transition to leader; values; tools; delegation techniques; traps to avoid; feedback and performance management; leader’s modus operandi; working across generations.
SESSION 2	What is Performance Feedback?
9:15 - 10:15	Participant’s own definitions of performance feedback. What is performance feedback? Why bother? What might you encounter as a leader and how do you get the most out of a performance discussion?
10:15 - 10:30	Break
10:30 - 11:00	Case Study: Anna In small groups, participants will review the case study and practice the performance discussion. Debrief and report back to the plenary. Plenary debrief on Case Study
SESSION 3	Personality Types and Five-Step Checklist
11:00 - 11:55	Different personality types and how to deal with them What type is Anna? Table Talk Five-step checklist for the performance discussion Reading others to determine how the conversation is going Supports available
11:55 - 12:00	Wrap-up and Evaluation Review, questions and comments. Participants will complete a short evaluation.