Meet the Instructor
David Kardish
Mr. Kardish has over thirty years of experience working in all aspects of planning and communications in Canada and the United Kingdom. He has consulted to federal government departments, non-governmental organizations and private sector companies. Mr. Kardish has worked as a strategic planner, communications practitioner, evaluator, lobbyist, social marketer, and is a skilled adult educator, trainer and facilitator.
Testimonials
"I enjoyed all aspects of this course from suggestions and advice on how to effectively challenge to character traits of different clients and stakeholders to tips for dealing with different types of people."
"This course provided solid plans and ideas that can be easily modified for internal/external clients and stakeholders. Good examples used throughout for putting them into practice."
"David was an excellent teacher. His stories helped me understand the real-world uses and implications of what he was talking about."
G094
ADVISING TOUGH CLIENTS THROUGH INFLUENCE, PERSUASION AND DIPLOMACY
NOTE: The workshop content described below will be delivered through ZOOM ONLINE on two consecutive half-day sessions. Agendas and other relevant workshop documentation will be sent to you by the workshop instructor at least three days prior to the date of the first session.
WHY SHOULD YOU ATTEND?
The CEC’s workshop on Advising Tough Clients Through Influence, Persuasion and Diplomacy will provide learners with the skills necessary to advise ‘tough’ clients. Today, many advisors working in the public, private and voluntary sectors find it increasingly difficult to not only brief upwards but to get clients to listen to and/or to act on their advice. This workshop will focus on the skills required to influence and persuade those in a leadership and/or decision-making position to listen to and consider the advice being provided.
This workshop is not a skills development workshop on ‘negotiation methodologies’. It is a professional development workshop focused on the techniques required by advisors to influence, persuade and earn the trust of tough-minded clients.
WHAT WILL YOU LEARN?
This workshop will help those working in an advisory capacity to acquire the skills and techniques necessary to advise tough clients. The workshop participants will learn how to:
- Navigate among different types of tough clients;
- Reach, influence and persuade tough clients;
- Differentiate the process of influencing and persuasion from that of negotiation;
- Establish the trust and reputational capital necessary to successfully influence the decisions of tough clients;
- Successfully engage in the process of relationship building;
- Build consensus and learn how to get to yes; and
- Challenge tough clients with reason, respect and diplomacy.
WHO SHOULD ATTEND?
This highly innovative workshop will be beneficial to all of those individuals working in an advisory capacity in either the public, private or voluntary sectors.
WHAT WILL YOU TAKE AWAY?
- Workbook with checklists
- Exercises and handouts
PROFESSIONAL COMPETENCIES
Thinking Things Through: Innovating through analysis and ideas
Engagement: Working effectively with people, organizations and partners
| Agenda | |
|---|---|
| 8:45 - 9:15 | Introductions and Workshop Overview
|
| 9:15 - 9:45 | The Politics of Advice: Falling on Deaf Ears!
|
| 9:45 - 10:30 | Tough Clients: A Look Behind the Curtain
|
| 10:30 - 10:45 | HEALTH BREAK |
| 10:45 - 11:30 | How to Successfully Apply Influence, Persuasion and Diplomacy
|
| 11:30 - 12:15 | Exercise
|
| 12:15 - 1:00 | LUNCH |
| 1:00 - 1:45 | Strategies for Successful Negotiations
|
| 1:45 - 2:30 | Building Relationships Based on Trust and Reputation
|
| 2:30 - 2:45 | HEALTH BREAK |
| 2:45 - 3:30 | Getting to Yes — The Road to Consensus and Challenging When Necessary
|
| 3:30 - 4:15 | Exercise
|
| 4:15 - 4:30 | Re-cap and Evaluation
|